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Terms and Conditions

Last updated on 23 August 2025

Welcome to the website of Eco Migration NZ (“we”, “us”, “our”). By accessing or using our website and services, you (“you”, “your”, “the client”) agree to be bound by these Terms & Conditions and our Privacy Policy. Please read them carefully before proceeding.

We provide licensed immigration advice and representation in accordance with the Immigration Advisers Licensing Act 2007 and the Immigration Advisers Authority (IAA) Code of Conduct. Our services include:
  1. Preparing and submitting visa and immigration applications to Immigration New Zealand.
  2. Advising on immigration pathways and related requirements.
  3. Assisting with responses to Immigration New Zealand requests.

Before providing services, we will enter into a written service agreement also know as a Letter of Engagement (LOE) with you as required by the IAA Code of Conduct.

This agreement will set out:

  1. The scope of services to be provided.
  2. Our fees, disbursements, and GST (if applicable).
  3. Payment terms and refund policy.
  4. Your rights and obligations.
  5. Our professional responsibilities and limitations.
  1. Our fees will be clearly stated in writing before services begin.
  2. We will provide a detailed invoice for all charges.
  3. Unless otherwise agreed, government and third-party fees must be paid directly by you.
  1. Refunds will be made only where required by the written agreement or the IAA Code of Conduct.
  2. No refunds will be given for work already completed or for applications declined by Immigration New Zealand once submitted.
  3. Refunds will be assessed on the basis of what is fair and reasonable in the circumstances. Where a refund is due it will be paid to You within 20 working days of termination or completion of services.

You agree to:

  1. Provide accurate, complete, and timely information and documents.
  2. Inform us immediately of any changes in your circumstances (e.g., employment, address, relationship, health, character).
  3. Respond promptly to requests for information.

Failure to do so may result in delays, additional fees, decline decision from Immigration New Zealand or termination of our services.

We will treat your information as confidential except where:

  1. Disclosure is required to provide services.
  2. You have authorised disclosure.
  3. We are required by law or professional obligation to disclose it.

We will not represent you where we are aware of a potential or actual conflict of interest, unless you have agreed to this in writing and it is permitted under the IAA Code of Conduct.

  1. If a conflict arises that would compromise our objectivity, our relationship of confidence and trust, or your confidentiality (or that of another client), we must stop acting for you.
  2. If we stop work on your matter due to a conflict of interest that you could not reasonably have been aware of, we will make a fair and reasonable assessment of whether you are entitled to a refund of any fees you have paid.
  3. We will advise you in writing as soon as practicable if we become aware of any actual or potential conflict of interest.

We are not liable for:

  1. Decisions made by Immigration New Zealand.
  2. Losses caused by inaccurate or incomplete information you provide.
  3. Delays or events beyond our reasonable control.

Our total liability for any claim will not exceed the amount paid by you for the relevant service.

 

While we will use our professional skills and best efforts to represent your interests, we cannot guarantee the outcome of any immigration application or process.

  1. All agreed fees remain payable regardless of the outcome, including if you withdraw your instructions for us to act on your behalf.
  2. Immigration outcomes are determined solely by Immigration New Zealand or the relevant decision-making authority.

All content on this website is owned or licensed by us and protected by intellectual property laws. You may not reproduce, modify, or distribute any content without our prior written consent.

Our website may contain links to third-party sites. These links are for your convenience and do not imply endorsement. We are not responsible for their content, policies, or practices.

If you have a complaint:

  1. Contact us directly so we can attempt to resolve it.
  2. If unresolved, you may make a formal complaint to the Immigration Advisers Authority (www.iaa.govt.nz).

We are not responsible for any delay or failure to perform our obligations due to events beyond our reasonable control, including natural disasters, government actions, pandemics, or IT system failures.

You are welcome to seek your own independent legal advice about these Terms & Conditions or any service agreement with us. If you wish to do so, we encourage you to obtain that advice before engaging our services.

We are committed to making our website and services accessible to all users. If you experience any accessibility barriers, please contact us so we can assist.

We may amend these Terms & Conditions at any time by posting the updated version on our website. Continued use of our website or services indicates your acceptance of the revised terms.

These Terms & Conditions are governed by the laws of New Zealand. Any disputes will be subject to the exclusive jurisdiction of the New Zealand courts.

Contact Us

For any questions, requests for access or correction of your personal information, or other enquiries, please contact us at:

Eco Migration Limited
Email: info@ecomigration.co.nz
Phone: +64 211 358 039